terms of use
SIA MANGO ENZO
Registration No. 40203508840
Adress: Stirnu iela 13c-36, Rīga, LV-1035
(hereinafter referred to as the online store www.the-overthinker.com) provides the content available on the website and offers products/services according to the terms outlined below.
1. General Terms
When a consumer purchases products/services through the website, such an agreement is considered a Distance Contract and is subject to the laws of the Republic of Latvia governing distance contracts, including, but not limited to, the Consumer Rights Protection Law of Latvia, Cabinet Regulations "Regulations on Distance Contracts," etc.
2. Making Purchases
The prices and specifications of products sold in the online store are displayed alongside the products.
To place an order, add the desired products to the shopping cart. Fill in all necessary fields and select the most suitable delivery method. The total costs, including delivery, will be displayed on the screen. Complete the payment to finalize the order.
3. Payment Terms
The currency used on the website is the euro. Payments can be made using the following methods provided by the payment platform Swedbank Everypay:
- Latvian online bank payments: Swedbank, SEB, Citadele, and Luminor;
- Lithuanian online bank payments: Swedbank, SEB, and Luminor;
- Visa/Mastercard payments;
- Prepaid invoice;
- Card payments;
- Apple Pay, Google Pay™.
When using online banking payment methods, confirm the order and click the "Return to Merchant" button.
Personal data required for payment processing is provided to the licensed payment institution Swedbank Everypay.
The contract becomes effective upon successful payment to the online store's bank account. If for any reason the order cannot be fulfilled, the Buyer will be informed, and the paid amount will be refunded as soon as possible, but no later than within 14 days.
4. Delivery Terms
Products are delivered to European Union countries. Purchased products are delivered using Omniva or DPD parcel machines. All duties and taxes payable to receive the shipment at the destination must be covered by the Buyer. Delivery costs are shown before order confirmation. Purchased products will be delivered to the address provided by the Buyer within 3 to 8 working days. In exceptional cases, we reserve the right to deliver products within 45 calendar days, informing the customer accordingly.
5. Right of Withdrawal
The Buyer has the right to withdraw from the product within 14 calendar days from the date of receipt. (Depending on the product, the right of withdrawal may not be mandatory; in such cases, the reason must be indicated and explained). Withdrawal rights do not apply if the Buyer is a legal entity.
To exercise the 14-day withdrawal right, the product may only be used for its intended purpose. The consumer is responsible for maintaining the quality and safety of the product during the withdrawal period. If the product is used improperly or damaged, or if the original packaging is lost or significantly damaged, the online store has the right to reduce the refund amount according to the decrease in the product's value.
To exercise the right of withdrawal, a withdrawal request must be submitted to the email address [email protected] within 14 days of receiving the product.
The Buyer bears the return shipping costs, except in cases where the reason for return is that the product does not match the order (e.g., incorrect or defective product).
The Buyer must return the products without delay but no later than 14 days after sending the withdrawal form to the online store,. After receiving the returned products, the online store will promptly, but no later than within 14 days, refund all payments received from the Buyer based on the Distance Contract.
The Seller reserves the right to withhold payment until the Buyer has returned the products or provided proof of their return. If the Buyer chooses a shipping method other than the cheapest option, offered by the online store, the online store is not obliged to compensate for any additional shipping costs.
The online store is not responsible for delays in fulfilling or non-fulfillment of obligations caused by circumstances beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell products and request product returns from the Buyer if the price displayed on the website is significantly lower than the market price due to an error.
6. Consumer Rights for Non-Conforming Goods
The online store is responsible for non-conforming goods sold to the Buyer within 6 months from the date of delivery, or at the time of delivery if such non-conformance is not contrary to the nature of the goods or the defect.
The Buyer must notify the Seller of non-conformity immediately, within one month of discovery. The Buyer can submit a complaint by contacting the online store at [email protected].
The online store is not responsible for defects occurring after the products have been delivered to the Buyer. If the purchased products have defects attributable to the Seller, the Buyer has the right to request repair or replacement with new products free of charge.
If the products cannot be repaired or replaced, the Seller refunds all payments as per the Distance Contract. The Seller provides a written response to the consumer’s complaint within 14 days.
7. Processing of Consumer Personal Data
The online store processes only the personal data entered by the Buyer when placing an order, such as name, surname, email, etc.
The online store provides personal data to the transport service provider to ensure product delivery.
If you have explicitly agreed to receive our marketing communications, including news, we may occasionally contact you by sending information about our services and the latest offers. For this purpose, we may process your email address provided when subscribing to marketing communications. The Buyer can opt out of marketing communications by notifying us at [email protected].
8. Dispute Resolution
In matters not covered by these terms and conditions, the Buyer and the Seller agree to comply with the laws of the Republic of Latvia.
Disputes between the Seller and the Buyer will be resolved through mutual discussions or correspondence. If disputes cannot be resolved through discussions or correspondence, the parties will resolve the dispute in the courts of the Republic of Latvia in accordance with Latvian law. Consumer disputes can also be submitted to the Consumer Rights Protection Centre or the courts of the Republic of Latvia.
The Buyer also has the right to apply to the dispute resolution institutions of the European Union.